MAGICAL QUALITY
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EASTER LETTER FAQS
How do the Personalised Easter Bunny Letters work?
Creating a magical Easter experience for your child has never been easier. Our process is simple, fun, and filled with Easter magic!
You can choose from two options— a Personalised Easter Bunny Letter or an Easter Hunt Letter, also from the Easter Bunny. Both options are customisable to make them extra special for your little one.
- The Easter Letter delivers a heartfelt message from the Easter Bunny himself, tailored just for your child.
- The Easter Hunt Letter is perfect for creating an adventurous treasure hunt. It’s packed with Easter-themed clues to guide your child on an exciting egg hunt!
Once you've chosen your letter, simply personalise it with unique details. Don’t forget to add the correct delivery address on the product page—so your Letter from the Easter Bunny is delivered to the perfect location.
Apply code EASTER at checkout to just pay shipping & place your order. Our team will carefully prepare your personalised Easter letter, ensuring it’s filled with joy and dispatched in time to make your celebrations truly magical.
How can the Custom Easter Letters be personalised?
We believe no two children are the same, so their Easter Bunny Letter shouldn’t be either.
When ordering your Easter letter, you’ll have the chance to include your child’s name, what they are going to hunt for our Easter Day, and the suburb the Easter Bunny will be delivering treats. Making the letter feel truly real.
For the Easter Hunt Letter, you can choose clues for hiding spots, making for an unforgettable hunting experience!
Is the Easter Letter available in other languages?
Currently, our Easter Letters are available only in English.
We truly value the importance of every child being able to read their letter from the Easter Bunny in their native language. As we continue to grow and evolve, expanding our services to include more languages is on our wish list.
Who can receive a Personalised Easter Bunny Letter?
Easter magic is for everyone, regardless of age!
Whether you’re ordering for toddlers just discovering the joy of Easter, older kids who still love the holiday’s magic, or even grown-ups reliving cherished traditions, a Personalised Easter Bunny Letter can bring cheer to anyone.
Our Easter Bunny Letters are a wonderful way to create lasting memories for siblings, cousins, or any child who loves the excitement of Easter.
Where is the Easter Bunny Letter shipped to?
Your Easter Bunny Letter delivery is sent directly to the address you provide on the product page.
Please ensure your address is real and accurate to avoid any delivery hiccups. (While we’d love to send letters to magical burrows or carrot patches, real-world addresses are a must!)
Where does the Easter Bunny Letter ship from?
For our dear customers in Australia and New Zealand, your letters are sent out from within Australia. And for those residing in the US and Canada, your letters make their way to you from the US.
Our goal is to make this enchanting tradition accessible to as many children as possible. However, we're unable to offer delivery to any other countries beyond these mentioned. We understand this may be disappointing, and we appreciate your understanding.
We're constantly striving to expand our reach and bring a touch of North Pole magic to more corners of the world. So, keep an eye out - who knows, Santa's letters may soon find their way to your country!
How long until my Easter Bunny Letter ships?
We make sure your letter starts its magical Easter Bunny delivery adventure as soon as possible. Orders ship the next business day, so your child’s Easter fun is never far away.
How do I ensure my Easter Letter arrives by Easter?
We understand how important it is for your child to receive their letter on time. To make this happen, we recommend placing your order early and keeping an eye on the delivery dates for your region.
Please note that our Easter Bunny Letter delivery service uses non-trackable envelopes to make this experience accessible to all families. While tracking numbers won’t be provided, you can trust us to do everything we can to ensure your letter arrives in time for Easter fun!
Can I track my Personalised Easter Letter?
Due to the magical nature of our process, Easter Bunny Letters are sent via a non-trackable service. Think of it as the Easter Bunny himself quietly slipping the letter into your mailbox!
Even though tracking isn’t available, rest assured that we take every step to ensure your letter arrives safe and sound, bringing smiles and Easter cheer to your home.
How will my Easter Bunny Letter arrive?
To preserve the special, magical feeling of receiving a Personalised Easter Bunny Letter, each letter is shipped separately from other items you may order.
Will all Easter Letters arrive together?
We completely understand the excitement of waiting for your personalised Easter Letter to arrive. Each one carries a special message directly from the Easter Bunny himself, and the anticipation is part of the fun!
To keep the experience magical, each Easter letter is sent out individually. It’s like the Bunny delivers them one by one with extra care! Because of this, it’s possible that multiple letters ordered for your family may not arrive on the same day.
We recommend allowing the full delivery timeframe for all your Easter Letter deliveries to arrive. This ensures that every magical note from the Easter Bunny gets the chance to reach your doorstep safe and sound.
If you have more than one child eagerly waiting for their letters, perhaps you could check the mailbox yourself. This way, no child feels left out if some letters arrive earlier than others. Once you have them all, pop them back into the box or hide them together for your kids to find. Just imagine their delighted faces when they open the mailbox to discover a bundle of enchanting letters from the Easter Bunny waiting just for them!
What happens if my Easter Bunny Letter doesn’t arrive?
We’ve put our trust in the postal service. However, if your letter hasn’t arrived within the suggested timeframe, we’re here to help.
Simply reach out to our friendly customer service team, and we’ll hop to resolve the issue as quickly as possible. We’re committed to ensuring every family enjoys a stress-free and happy Easter experience!
Promotional T&CS
- Valid for one free Easter letter per transaction.
- Postage & Handling Fee of $5 AUD/$6 NZD applies.
- Additional letters charged at $5 AUD/$6 NZD each
- Easter Letter is shipped separately from additional products purchased in same order.
- Coupon code must be applied at checkout to redeem free letter.
Australia: EASTER
New Zealand: EASTER - Letter must be added to order to qualify for the offer.
- Letter delivered to the address specified on the product page, not at checkout.
- Not valid with any other promotional codes.
- Offer available while stocks last.